Contact the NusantaraVita Team
Questions about a product, an ingredient, or a listing on this site are welcome. Email reaches the editorial team fastest, and the phone line works for shorter questions during Jakarta business hours.
We are an editorial and catalog office. We do not sell natural supplements for men, process orders, or advise on personal health situations — but we will tell you exactly how a listing is written and where its information came from.
Where most questions land
Email Us
Write to [email protected] with the product name and your question. If your message concerns a specific listing, include the page address so we can find it quickly.
We read every message and reply to questions about ingredients, labels, and catalog entries. If a formula has changed and our page is out of date, say so in the same email.
During Jakarta business hours
Call Us
The office line is +62 21 5793 2852, answered Monday to Friday, 9:00 AM – 6:00 PM. It is best for short product and label questions. For anything that needs a written answer or a link, email is the better route. There is no automated ordering line.
Editorial and catalog office
Visit or Write to the Office
This is an editorial and catalog office, not a retail counter, so please arrange any visit in advance. Postal correspondence goes to the same address.
Visits are for catalog and labeling conversations, so bring the product name you saw here. If you only need a copy of a listing or a link, the mailing address above works just as well and saves you the trip across Jakarta.
Find the office
Jl. Prof. DR. Satrio No. 7, Karet Semanggi, Jakarta Selatan
Scope of the desk
What We Can Help With
We answer questions about ingredients, formats, serving sizes, and how a product is described in our catalog. We can explain why a listing is marked as partially undisclosed, or why two similar products are grouped differently. If a formula has changed and our page is out of date, tell us and we will check it.
You can also ask where a figure came from — whether it was read from the pack panel, taken from a manufacturer sheet, or left blank because it was not printed. We would rather say a listing is partial than guess a number.
Outside the desk
What We Cannot Help With
We do not sell products, process orders, or advise on personal health situations. For anything about your own circumstances or the products you take, speak with a qualified professional. We also cannot comment on products outside the catalog's scope.
No order placement, payment, or shipping questions.
No guidance on what you personally should use.
No opinions on products that are not on this site.
Response Times
Phone enquiries are handled during Jakarta business hours. If your message needs an update, reply to the same thread rather than starting a new one — the earlier context is what lets us answer faster.
Reader reports are how the catalog stays accurate
Reporting a Correction
If a product page lists the wrong ingredient, amount, or pack size, send the product name and what the current label says. A photo of the panel helps. We review corrections and update the entry once the label is confirmed.
When you spot something off
One clear message about a listing does more for the catalog than ten vague ones.
Tell us the product, the page, and what the current pack says. We check it against the listing and correct the entry once the panel is confirmed.
Still have a question
Reach the editorial team on the channel that suits the question.
Jl. Prof. DR. Satrio No. 7, Karet Semanggi, Setiabudi, Jakarta Selatan, 12930
Monday–Friday, 9:00 AM – 6:00 PM